Cellure
Cellure

Frequently askes questions (FAQ)

If you can’t find the answer you’re looking for, send us a WhatsApp message and we’ll be happy to help.
About Cellure

Cellure is a cross-continent tech retail brand founded by Bintou Fofana. We specialise in premium refurbished Apple devices, serving customers in the Netherlands, across Europe, and in The Gambia. Our mission is to make high-quality, trusted Apple products accessible and affordable — with care, clarity, and excellent customer service.

Yes. All our iPhones are genuine Apple devices. They are carefully sourced, inspected, and tested by experienced technicians before being sold.

Refurbished means the phone has been previously owned but is fully tested, cleaned, and restored to excellent working condition. We clearly list the device’s grade, battery health, and any visible signs of wear.

Product & Quality

  • New – Unused device in original packaging.
  • As Good As New – Looks and works like new, with no visible wear.
  • Lightly Used – Fully functional with minimal signs of use.

Each iPhone comes with:

  • Charging cable (and box if available)
  • 6-month standard warranty
  • Optional accessories (such as power banks, chargers, or smart devices like Alexa)

Yes. We list the exact battery health percentage for each device. All our phones have batteries in excellent condition.

Ordering & Payment

Simply browse our webshop, choose your device, and click “Add to Cart.” You can then proceed to secure checkout.

We accept iDEAL, PayPal, Klarna, Visa, Apple Pay, and other secure payment options.

We cannot guarantee reservations without payment, but if you contact us via WhatsApp, we can advise on current stock availability.

Shipping & Delivery

  • Yes. We ship across Europe and also deliver to The Gambia.

  • Netherlands: 1–3 working days
  • Europe: 3–7 working days
  • The Gambia: Varies depending on shipping schedule (contact us for current delivery dates)

Yes. Delivery to The Gambia carries an extra cost, which we will confirm before you place your order.

Warranty & Returns

All our devices come with a 6-month warranty covering technical faults (not caused by damage or misuse).

Yes, you can return your order within 14 days of receiving it, provided it’s in the same condition as sold. Shipping costs for returns are the buyer’s responsibility, unless the return is due to a technical fault covered under warranty.

Contact us via WhatsApp or email (info@cellureofficial.com) with your order number, issue details, and photos if applicable.

Contact & Support

Yes! We provide quick responses via WhatsApp for product advice, stock checks, and order support. Just click the whatsapp icon in the bottom left of the website!